Taxi Outsourcing Services for UK Operators
Your customers want fast answers and reliable updates. Your drivers need clear job flow. AKR Global provides trained dispatch and back-office support to help taxi and private hire companies deliver consistent service at predictable staffing levels.
24/7 Call Answering & Booking Capture
We answer inbound calls in your business name and follow your booking rules and preferred call style. The focus is speed, accuracy and professionalism.
- Professional greeting and customer verification
- Accurate booking details capture (pickup, destination, timing)
- Pre-bookings scheduled correctly
- Amendments and cancellations handled properly
- Customer updates and reassurance during delays (based on your policy)
Dispatch Assistance & Fleet Coordination
We support your dispatch team during busy periods to keep the queue controlled, drivers utilised, and customers updated consistently.
- Job allocation support based on your workflow
- Monitoring queues and reducing dispatch backlog
- Driver communication assistance (as per your process)
- Support during disruption periods (high demand / low supply)
Overflow Dispatch & Peak Coverage
Keep control in-house while we handle overflow calls and booking capture. Ideal for weekends, school runs, weather spikes, events and peak hours.
- Fast pickup to reduce abandoned calls
- Temporary scaling without recruitment
- Flexible hours and quick activation
- Smooth handover rules and clear escalation points
Admin & Operations Support
We handle behind-the-scenes tasks that slow teams downorganised, accurate and process-driven.
- Documentation and record handling
- Reporting support (daily/weekly/monthly)
- Data updates (customer records, driver records)
- Compliance task support (based on your checklist)
Accounting & Bookkeeping Support
Improve visibility and control with structured bookkeeping support. We can work alongside your accountant to keep records clean and up to date.
- Bookkeeping and reconciliation support
- Invoice organisation and tracking
- Payroll assistance (process support)
- Monthly reporting preparation support
Email Handling & Customer Communication
We manage routine email traffic so nothing is missed and customers receive timely, consistent responses.
- Customer enquiries and confirmations
- Partner / account communications
- Complaint logging and routing (per your policy)
- Follow-up and resolution tracking
Digital Marketing for Taxi Companies
Great operations need steady demand. We improve visibility and inbound leads using practical marketing focused on bookingsnot vanity metrics.
- Local SEO optimisation
- Google Ads / paid campaigns support
- Social media content and management
- Landing pages and conversion improvements
- Monthly reporting and growth insights
Optional Add-On: Project & Operations Management
From new workflows to service expansion, we help you implement improvements without disrupting day-to-day operations. Elevate your business efficiency seamlessly.
Not Sure Which Service You Need?
Tell us your current challengemissed calls, peak overload, staffing gaps, back-office pressure, or growth goals. We'll recommend the best plan.